Terms & Conditions

This page (together with the documents referred to in it) tells you the terms and condition on which we supply any of the products listed on our website to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. 

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site. 

Information 

“We” are Cherish Baby Ltd, (Registered Number 6972026) of Hill House Belle Vue Bank, Low Fell Gateshead NE9 6BT

If you should experience any problems in using this site or have any queries relating to our terms and conditions, please contact us on Telephone number 0191 487 5433 and we will be happy to assist you.  

By placing an order through our site you warrant that you are at least 18 years old, you are legally capable of entering into binding contracts and that you are a consumer as defined by Directive 97/7/EC on the Protection of Consumers in respect of Distance Contracts. Your contract for purchases made through www.cherishbabyonline.co.uk is with Cherish Baby Ltd and you undertake that all goods ordered by you are for your own private or domestic use only and are not for resale. 

The information provided on this site does not constitute professional advice.  

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our trade marks. No rights are granted to use any of them without our prior written consent. Any infringement of our rights will result in appropriate legal action. 

All content of this website is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved. 

1. Arrangement 

We have set out below a summary of the steps that you need to follow in order to place an order to purchase any goods that appear on the site and thereby conclude a legally binding contract with us for the sale of the relevant goods. 

1. Peruse the website. 
2. Select your chosen goods by placing them in the shopping cart.
3. Complete the order form in full including your billing and delivery details.
4. Review and confirm the details of your order, including the delivery address, preferred method of payment and product details.  No card details are taken at this stage.
5. To complete checkout you will be required to enter your card details with which you wish to pay.

When you place an order for any product from the website, we will send you an e-mail confirming receipt of your order.  We recommend that you print and save a copy of this e-mail for you records. Your order represents an offer by you to us to purchase the relevant goods from us.  Your order is accepted by us when the products ordered by you have been dispatched unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Clause 3 - Right of Cancellation.  We will send you a further notification e-mail once your order has been dispatched. The contract between you and us for the sale of any product will therefore be made and become binding on both you and us when we have dispatched your order.  That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail).  If we are unable to fulfil your order for any reason, we will inform you by e-mail and your order will be cancelled.  Where this is the case, and we have processed your payment we will offer you a full refund or credit your credit or debit card. 

You are responsible for ensuring the accuracy and completeness of your order and the details provided in your order form. 

It is a crime to use a false name or a known invalid credit card to order.  Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.   

Cherish Baby Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:- 

• You fail to make payment to us when due
• You breach any of our terms and conditions
• When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you, or your identity
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.cherishbabyonline.co.uk 

Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other documentation or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

We will endeavour to give a precise description of our products and use photos that give an accurate representation of the goods. However, there will inevitably be cases in which the picture of a product appear slightly differently to the actual item as colour shades may vary on certain screens. 

2. Payment. 

We accept Visa Credit, Visa Delta, Electron, Maestro, Mastercard, Solo and American Express the card issuer.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay or non delivery.  

Alternatively you can email us your telephone number (send to info@cherishbabyonline.co.uk ) and we will contact you to process your order over the telephone. 

3. Right of cancellation 

For the purpose of these Terms and Conditions a “working day” is any day other than Saturday, Sunday or public holiday in England and Wales. 

You have the right within 8 working days from the date of your receipt of the relevant goods, to cancel our contract with you. In this case, you will receive a full refund of the purchase price paid for the product in accordance with our refund policy.   

To cancel a contract, you must inform us in writing by fax, e-mail or post.  You must include in this correspondence your details and the details of the products ordered and if appropriate, delivery.   You must return the product to us immediately along with the completed returns note which is included on the back of your invoice. The products must be in the same condition in which you received them.  You have a legal obligation to take reasonable care of the products while they are in you possession.  If you fail to comply with this obligation, we may have the right of action against you for compensation. 

4. Returns 

Please refer to our Returns Policy  which is incorporated into our terms and conditions.  

5. Price  

The price of the goods shall be the price quoted by us on the website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.  You will be notified of any change in price of products that take place between the time you place an order and the time we send confirmation of your order. 

We are under no obligation to provide the product to you at an incorrect price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a pricing error. 

Discount vouchers cannot be used on sale items.

If you have a promotion or discount code, you must enter this when checking out your basket. Codes must be used within any validity dates specified. Only one code can be used per transaction.

The price is inclusive of any payable value added tax in the UK. 

6. Delivery 

Please refer to our Delivery Policy which is incorporated into our terms and conditions. 

7. Risk 

Risk of damage to or loss of your chosen product shall pass to you on delivery of them.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. 

8. Warranties 

We warrant that you will be entitled to the benefit of any warranties or guarantees given to you by the suppliers to us of your chosen products.  This does not affect your statutory rights. 

You warrant that the information entered onto the order form is true. 

Where we sell to you a consumer transaction (as defined by the consumer transactions (restrictions on statements) order 1976) your statutory rights are not affected by this agreement. 

9. Force Majeure 

We will not be held responsible for any delay of failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.  Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:- 

• Act of God explosion, flood, tempest, fire or accident
• War or threat of war sabotage insurrection civil disturbance or requisition
• Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority
• Import or export regulations or embargoes
• Strikes lock outs or other industrial actions or trade disputes (whether involving employees of us or of a third party)
• Power failure or breakdown in machinery.

This term does not affect your statutory rights as a consumer.  

10. Severability 

If any of these Terms is deemed invalid or unenforceable for any reason by any competent authority then the relevant term shall be considered to be severable from, and shall not affect the validity and enforceability of, the rest of these Terms. 

11. Disclaimer / Liability 

We will do all we reasonably can to ensure that the availability of the site is not materially interrupted and that our communications with you are error free.  However due to the nature of the internet, we cannot guarantee this.  Your access to the site may also be restricted from time to time in order to allow us to carry out repairs or maintenance or the upgrading of the site.  We will attempt to minimize the frequency and duration of any such restriction.

Nothing in these terms seeks to limit or exclude our liability if something we do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. 
 

12. Waiver 

If you breech any of these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach and we will also still be entitled to use our rights and remedies in any other situation where you breach these Terms. 

13. Written communications. 

Applicable laws require that some of the information or communication we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic.  We will contact you be e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communication be in writing.  This condition does not affect your statutory rights. 

14. Third party sites 

The site may contain links to other sites on the internet that are owned and operated by third party vendors and other third parties. We cannot ensure that you will be satisfied with any product or services that you purchase from a third –party site that links to or from this site or third party content on our site.  We have not taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites.

Any framing of this website is prohibited. All links to this website must go to www.cherishbabyonline.co.uk. Please do not link directly to any other pages on this website. 

15. Privacy 

Your privacy is very important to us.  Please review our Privacy policy which explains how we will use your personal information that you disclose to us in the course of your use of this site and when placing an order. 

We will never ask for your personal details via e-mail.  If you receive unsolicited mail asking you for your www.cherishbabyonline.co.uk log in details, please contact our customer service team immediately. 

16. Personalisation 

Please review your personalisation information before submitting your order.  Check spelling and names carefully.  Please note that the usual returns policy does not apply for personalised products, personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights.  Cherish Baby reserves the right to refuse personalised orders at our discretion.  In the case of inappropriate use of this service, your order will be cancelled and fully refunded. 

17. Entire agreement 

You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority.  This authority will not be refused without good reason.  

These terms and conditions shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given to us is not incorrect or fraudulent. 

These conditions govern our relationship with you.  Any changes to these conditions must be in writing and signed by both parties.  In this way, we can avoid any problems surrounding what Cherish Baby and you are expected to do.  At Cherish Baby we do our utmost to ensure that the final products reach you in the best condition. The highest standards are practised to ensure all goods reach you in the highest condition possible. 

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